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Do I need to be home when you clean?

If you feel you need to be home to met your clean team ... it's your choice. If you choose not to be home you can give us a key which we can pick up before your cleaning date or you can hide a key in a safe place and if you choose to give us access thru your garage you can just give us your entry code. Same applies with your alarm system. By far the most efficient and problem free way for everyone is for you to give us a key and alarm code. Our staff have been screened with Toronto Police Services and can provide you with a copy of the Police Clearance Certificate.

All of our staff must have no criminal charges or convictions against them or they do not work with our company.

How do you protect my keys?

Your key is placed in the same place or given to the same person as when received unless you give specific instructions.

How many people will clean my home?

One! We find the best way to clean a home with care and attention is one person one home. It's that personal touch that is missing when a team comes in. A team also often frightens pets, confuses the elderly and children. The attachment to the overall care of the home and its occupants is lost when a team of four comes in and that is why we stay away from that cleaning method.

Do I need to provide my own cleaning products or vacuum?

The GreenCleanTeam cleaners bring all their own cleaning products. If you prefer for us to use a certain product that you like, please have it on your kitchen counter on the day we come to clean your home.

Will I always have the same team?

Every effort is made to have the same person clean your home. Occasionally, there may be a change in a member due to illness or vacation. It is the cleaner's job to learn your home and to deliver the same quality and consistency each and every time we come to clean your home.

Are cleaners trained and supervised?

All of our cleaners are trained before they're permitted to clean your home. Each cleaner makes sure nothing is missed and that any special requests we receive from our customers is taken care of to the letter.

How do I pay for your services?

Payment is due at time of service. You may pay by cash, personal check, or credit card (we accept MC or Visa). If you are not home during your initial cleaning we will ask you for the full estimated amount plus tax. If it takes less time then we estimated, you will be given a credit towards your next cleaning or refund the difference. On your regular scheduled cleanings we ask that you leave payment on your kitchen counter. If you pay by credit card we will handle the process from our office.

What is the cost of my cleaning?

Your fee is based on the size and condition of your home and how much time is spent on your home. Please contact us to get a free cleaning estimate for your home or office. Our rates start at $15 per hour.

Gift Certificates

We are happy to able to give our special Vacation Gift Certificates to our clients ... we feel it's the best way to treat someone to a vacation from house cleaning too. Kind of our way of saying thank you for the business.  See our gift Certificate offer.

Our Guarantee

The GreenCleanTeam backs all of its work with a 100% Satisfaction Guarantee. If you are not satisfied with the work we have performed in your home please call within 24 hours and we will address any problems you might have with your cleaning.

Our Guarantee is part of our commitment to our customers. We want our customers to be happy with the work we perform in their home or office. We welcome feedback and comments to help us to continue to increase customer satisfaction. Tell us what you enjoy and what we can improve upon.

Remember that the GreenCleanTeam's goal is to be your home cleaning service for many years to come for a healthier home and enviroment!

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